I took my 4 Runner in to Haley Toyota on Midlothian Tpk in Richmond, VA for a 30K mile service and alignment, which costs $477 (no repairs) supposedly with my coupon (don't know if they actually applied it or not). I marked my tires as I always do, and when I got home, I realized they had not rotated my tires.
I called them and they said the mechanic didn't feel it was necessary to rotate because of the wear and cupping on the back tires (whch are less than 1 year old, b.t.w.). This is more reason to rotate them! They said they took the tires off and balanced them, however, but the air in all 4 tires was 10 lbs. under the recommended 45 lbs.
Also, there is a split in one of the rear tires. If they had looked at or touched my tires, wouldn't they have notified me of this? (A state inspection was also done) I feel if they didn't rotate them and check the air, then they probably weren't balanced either.
I'm also wondering what else wasn't done: oil change, etc.